The Twin Cities Patterns Group will discuss two patterns on May 21.
These patterns are available at http://www.bell-labs.com/user/cope/Patterns/PLoP95_telecom.html
A hand-out will be provided. The goal of the discussion will be to generalize these patterns to other enterprise scale 24X7 processes requiring a balance between system and human interaction.
A very brief discussion of two ways to implement the pattern is available at http://www.ciol.com/content/technology/j2ee/102012201.asp